A 1–Hour Ticket Response Time Guarantee
All your help requests will be responded to in no more than 60 minutes after the support ticket or e–mail has been received. If your issue needs additional assistance from a sysadmin, we’ll forward the support ticket or the email to the person in charge, without delay then leave a note to let you know that more time will be required for discovering a solution. And if you order our Optional Managed Services package, all of the tasks included there will be performed whenever you desire.
A Premium Tech Support Service
Our tech support staff will be available to you twenty–four–seven should you require help working with the Web Hosting Control Panel or with any of the applications that we have preinstalled for you on the dedicated server. And if you require assistance with the ordinary admin tasks on your dedicated server, you can have a glimpse at the Optional Managed Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
Each Linux dedicated hosting server is equipped with our cost–free Web Hosting Control Panel, which offers a fully detailed knowledge base plus a collection of instructional video tutorials. Whenever you require help while working with the Web Hosting Control Panel, just press the Videos or Help buttons situated in the upper right corner.