Help and Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Solution Warranty

  • Our client help staff is on–line round the clock to attend to every one of your support inquiries. Each ticket you post to us is going to be resolved within less than 60 mins. If your situation calls for the aid of one of our administrators, we’ll send the ticket to the technician on duty and will inform you that the case will soon be resolved.

  • Top quality support service

  • Professional Technical Assist Service

  • We offer 24/7/365 customer help via a lightning fast ticketing application included in your Control Panel. You could contact us all the time about any of the applications that come pre–installed on your virtual server, such as the chosen OS, the server management panel and our custom created Web Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • An in–depth and frequently updated articles base is integrated into our in–house built Web Hosting Control Panel. It gives you quick tips on how to execute all the important web site administration duties. The Help zone includes exhaustive how–to content articles and step–by–step video training. You can access the Help area by clicking the Help or Video buttons in the upper right side of each Control Panel section.