A lot of users who begin using their 1st web hosting account, or switch companies, normally have questions regarding how given operations are executed or face difficulties when setting up various things such as emails, website settings, and so on. This is why, many web hosts have compiled documentation with the most frequently asked questions and problems in order to help their clients get info swiftly and seamlessly. As a result, the customer support engineers can focus on actual issues that given clients may be encountering, as the solution for the minor things will be available on the World Wide Web and clients can easily tackle them without contacting the customer service staff. Having thorough documentation is very important, especially for new clients with no prior experience at all, since the web hosting service involves a vast number of functions and many individuals can become puzzled about what to do. A good knowledge base can both help you accomplish the tasks that you wish and acquaint yourself with how the hosting service functions as a whole.
Extensive Online Documentation in Cloud Hosting
All cloud hosting services that we offer include an exhaustive knowledge base where you can find all you need to know in regard to your hosting account. Irrespective of whether you’re planning to create a brand-new database, to forward a domain using an .htaccess configuration file or to set up an email account on your personal computer or telephone, you can just check our help articles and all the info that you need will be there. When you open a given section of the Hepsia Control Panel, you will see articles that are relevant to the features that can be accessed through it. In case you’d like to see the full article list and get familiar with all the features that Hepsia offers, or simply to read general information about the web hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our best to encompass any complication that you might possibly experience, but if you do not find the info that you require, you can always contact us, as our client care staff representatives are at your disposal around the clock.
Extensive Online Documentation in Semi-dedicated Hosting
We have compiled an in-depth online knowledge base for all our present and prospective clients, so if you purchase a semi-dedicated server package through our company, you will be able to find any information that you require at any moment. We have an immense number of educational articles, which will help you understand better what is happening in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are only two examples. Our comprehensive guides will help you do anything you want – extract files from an archive, import a MySQL database, redirect a domain, and so on. Besides, we also have troubleshooting instructions, which will allow you to discover what causes a particular problem and the viable solutions for it. If you aren’t able to send emails or your domain name returns a 500 Internal Server Error message, for instance, you can check our knowledge base and correct the problem without delay. You can access the articles through any Control Panel section, as well as through the all-encompassing Help section.