In case you have ordered a web hosting package and you have some inquiries connected to a specific feature/function, or in case you’ve stumbled upon a certain complication and you need assistance, you should be able to contact the respective technical support staff. All web hosts use a ticketing system no matter if they provide other methods of contacting them apart from it or not, as the quickest way to deal with an issue most often is to submit a ticket. This model of correspondence makes the responses sent by both sides easy to track and allows the support team members to escalate the problem in case, for instance, a server administrator has to get involved. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which goes to say that you have to use at least two different accounts to contact the customer support team and to actually manage the hosting space. Constantly switching between the accounts might often be a headache, not to mention the fact that it requires quite a long period of time for the vast majority of web hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting services include an integrated trouble ticket system, which is an essential part of our custom-developed Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia allows you to manage everything associated with the hosting service itself in one location – payments, website files, emails, trouble tickets, etc., eliminating the need to sign in and out of different admin consoles. In the event that you’ve got any pre-sales or technical questions or any problems, you can send a ticket with several clicks of the mouse without logging out of your Control Panel. During the process, you may choose a category and our system will present you with a number of informational articles, which will supply you with additional information and which may help you solve any given problem before you actually post a ticket. We guarantee a ticket response time of maximum sixty minutes, even in case it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with our company and you wish to get in touch with our help desk staff representatives, you will be able to post a trouble ticket straight from your Hepsia hosting Control Panel instead of using an entirely different support platform like you will need to do with the vast majority of hosting providers on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without hassle and to search through older tickets using a smart search box. Additionally, you’ll be able to take a look at the relevant knowledge base articles that our system will present you with based on the category that you select for your new ticket. You can do all these operations without signing out of your Hepsia Control Panel at any time, which suggests that if you confront any obstacle or have an enquiry, you can contact our support engineers and solve the issue at hand in no more than 60 minutes using one platform.