When your web hosting supplier supplies live chat support, you'll be able to talk with a representative in real-time and find out helpful information or get an issue resolved in a timely manner. The main advantage of using chat instead of calling to talk to a live person is that you'll need only a computer with web access, which means that you will not pay any fees when you are in a different country or state. In addition, it'll be simpler to copy and paste data like domains, usernames or error messages in other words details that are sometimes hard to share with the other side on the phone. The live chat is also a quicker option to contact your website hosting provider's support team as compared to using a ticketing system. Last, but not least, in the event that some situation needs a little more time to be taken care of, you're able to do something else entirely while you wait for assistance on the live chat, so that you will not lose time - something that's not possible if you are on the telephone.