In case you have a website, a problem could always occur and it does not automatically have to be related to the web hosting service. For example, something could go wrong when you bring an application up to date or some important content can be modified or deleted accidentally. Whatever the essence of the problem may be, you’ll need to touch base with the customer support staff and request them to recover a backup or to help you solve the problem that you’re struggling with. How timely they will do it will determine the period of time that your sites will be unavailable. For certain websites such as community portals or e-commerce portals, a lengthened unreachability often equals losing clients and money. For this reason, it’s rather important that you use the services of a web hosting company that provides not only a good help desk support service, but also a quick one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max response time for any helpdesk ticket that you post or any e-mail that you send is only one hour, even in case you contact us during weekends and public holidays. Whatever the nature of your query or problem might be, we’ll lend you a helping hand instantaneously and will supply you with the required information to troubleshoot any problem with your websites. The real response time typically doesn’t surpass 15-20 minutes, so you can just forget about waiting for hours and hours on end to get a problem fixed or what’s even worse – waiting around all day only to get a response that more information is required whilst nothing’s fixed. We’ll assist you in an instant just because we understand exactly how expensive time can be in the dynamic Internet age. The 1-hour response guarantee applies to any technical or billing question that you might have relating to our cloud hosting services.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a client support ticket from your hosting Control Panel or write an email relating to your semi-dedicated server, you will receive a response within 1 hour max. You can get in touch with us whenever you wish in regards to billing, technical or general matters and given the fact that we will be at your disposal 24 hours a day, 7 days a week, you will always get assistance in no time. Based on the specific question or issue, we’ll provide you with more info, eliminate the problem if it has been caused by something that is within our reach or tell you what actions to take if you have to configure a specific setting for a web application that we cannot access. You can forget about waiting around for a whole day for each and every response. In fact, in most cases we answer tickets and emails within no more than twenty to twenty five minutes.