Although this isn't the keyaspect to recognize a dependable cloud hosting provider from a bad one or a reseller from an actual provider, the option to call and talk to a live person is a sign that you are not dealing with a one-person service provider and that you can get in touch with someone whenever you're looking for assistance. The telephone support for hosting services may vary from general to experienced, therefore the problems which can be resolved with a call vary based on the service provider. Usually, these issues are simpler and feature billing or first level technical issues since more difficult issues generally require a support ticket where both you and the system administrators can track what's going on with a given situation. Still, having the option to phone call your supplier can save you lots of time and efforts for the numerous small things that may eventually appear when you manage your website hosting account.
Phone Support in Cloud Hosting
Since we have live phone support 14 hours every day, you are able to get in touch with us and consult with one of our customer support agents to get more info about any of the cloud hosting services that we offer and ensure that our servers match the system requirements for your web sites before buying anything. For your benefit, we have phone numbers on 3 continents so that you're able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you will be able to call us about general and billing matters, and even about some tech matters. In case the trouble is strictly technical or it can take longer time to handle, you'll have to employ our ticketing system, which will allow both you and our tech support crew to monitor the information supplied by either side.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we supply feature live phone support for fourteen hours a day. In case you wonder which package is suitable for your web sites, you want to find out more about the package's specs or you're looking for any other type of info on our services, you have the option to call any of the local telephone numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will assist you. In case you already have an account, you're able to get in touch with us about sales and general issues, although we are often able to help with a multitude of tech issues as well. For strictly technical troubles you will need to use our built-in ticketing system where the communication between you and our technical support team will be in 1 place, which is the better option if your issue needs more time to be resolved or it has to be escalated to our sysadmins.