The customer support that you'll receive from your cloud hosting supplier is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got some technical problem with a current account. Timely and correct information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine hosting supplier and not from some reseller. If you purchase a hosting account through a company that does not own its servers and it cannot access them right away, it is almost certain that you'll wait for a day or two in order to have a response to your query, so your websites may stay offline for ages. In comparison, a provider which offers different ways of communication and has a technical support team available all the time will assist you to right away and help you limit or completely avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We provide 24/7 customer, billing and technical support for all of our cloud hosting services
. Even if you are not our customer yet and you have some questions, we can help you in a timely manner and supply you with the necessary information, in order to give you a choice to make an informed decision when you get your new website hosting account. We're available twenty-four seven, including weekends and holidays, and we offer multiple ways of communication to get in touch with us - live chat, phone, email messages and support tickets. For your convenience, we have multiple phone numbers globally, therefore you'll be able to call the one which is closer to you. The maximum response time for your emails and your tickets is one hour. The regular response time is around 15-20 min, which means that you can forget about waiting for a few days to get support for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
All the semi-dedicated hosting services
that we offer feature 24/7 customer and technical support, so no matter what problem you experience, you'll be able to contact us and we will help you right away. The guaranteed response time for each e-mail message or ticket that you open from your Hepsia website hosting Control Panel is just one hour; the actual response time hardly ever is more than twenty minutes. We also have telephone support with a couple of local numbers around the world and a live chat, so that you'll be able to get in touch with us and receive more info about our solutions even if you don't have an account yet. We can help you with any kind of question or a problem you have - payment methods, plan specifications, e-mail setup, website hosting account settings, etc. If you use our services, you won't ever encounter an issue where you need to wait for a couple of days to get an issue resolved like you will have to do with lots of other service providers.
24/7 Customer Support in VPS Web Hosting
In case you've got a Virtual Private Server from us, you will be able to contact us 24/7 for every server-related issue or forany problems or questions regarding the pre-installed software your server is equipped with. In case you haven't obtained your virtual private server
package yet, you can learn more details about our solutions by giving us a phone call or by using our live chat service. For more tech issues, you are able to send an email message or open a ticket from your billing Control Panel and you will get assistance within less than one hour regardless of the time of the day, even on holidays and weekends. The typical reply time generally does not extend past half an hour. If you need assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade that you can include to each VPS package and our admins will assist you with any installation or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers Hosting
If you get a dedicated server
through us, you're able to get in touch with us anytime using various channels and the maximum time that you'll need to wait for an answer is up to one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything related to the applications that are pre-installed on your server. To get in touch with us about a technical matter, you can open a support ticket via the Help section of your billing Control Panel or you could send us an e-mail. In case you have any common questions or you'd like to know more about our hosting services before you order, you can employ our live chat or you could call one of the local phone numbers that we have in various countries around the world. When you're looking for support for third-party software that you are unable to install or manage effectively, you'll be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.